onSite | pro


Onsite Support

We understand the unique challenges and difficult demands that you manage on a daily basis. OnSite support offers customized workflow solutions to mitigate these challenges within your lab, so your staff can focus on what they do best – diagnosis.


Every day, you count on your laboratory equipment to perform at its best. With ProSupport, our people ensure your equipment is ready to perform when it's needed and make it easier to get the most from your investment with loaners, preventative maintenance solutions, and service plans. ParsGene’s ProSupport solutions are designed to decrease downtime, improve employee satisfaction and increase revenue opportunities.

For any queries or complaints or issue in any of our product, please let fill the ‘Technical Support Form’ below and service team would get in touch with you.

Technical Support Form

PGP for non-partners

Pars Gene Pooya is proud to be as close as possible to the medical and research centers in order to be able to support their technical needs, including maintenance of laboratory equipment, service courses as well as the supply of parts for devices that are now available for service. It does not exist on behalf of representatives and suppliers.

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